User-Generated Content is any form of content—images, videos, text, reviews—created by customers rather than the brand itself. UGC can be incredibly impactful because it provides authentic, trustworthy endorsements for your products or services.
For small businesses, UGC offers several advantages:
Oki Oki, a brand specializing in high-quality beds, understood the value of UGC and decided to collaborate with us by sending one of their beds. Their goal was to produce high-quality marketing collateral that could be used across multiple channels, including email marketing, social media posts, and marketing ads.
The content we created for Oki Oki served as a versatile toolkit that could be wielded across varied marketing landscapes. This included:
Oki Oki asked us to create multiple variations of certain shots, product placement, and angles. This allowed them to A/B test and see which content their audience responded to best. This insight led Oki Oki to recalibrate their approach, using the content we developed in a more segmented strategy.
The versatility of the content we provided empowered Oki Oki to experiment and refine their online presence. They extended their reach beyond their traditional Instagram feed into previously untapped channels. This revelation underscored that the effectiveness of digital campaigns often hinges on strategy as much as on the content itself.
Our engagement with Oki Oki transcended the typical vendor-client relationship, evolving into a partnership grounded in mutual learning and exploration. They walked away with high-quality, adaptable content and strategic insights that would inform their future campaigns.
Working with UGC creators like us offers numerous benefits for small businesses:
One of the most significant advantages of leveraging UGC is the sense of community it fosters. When customers see real people using and enjoying your products, they feel more connected to your brand. This sense of community can lead to increased loyalty and repeat business.
Before you start leveraging UGC, identify what you hope to achieve. Are you looking to increase brand awareness, drive traffic to your site, or boost sales? Having clear goals will guide your UGC strategy.
Identify the platforms where your audience is most active. Whether it’s Instagram, Facebook, or TikTok, focus your UGC efforts on the platforms that will yield the highest engagement.
Encourage your customers to create and share content by running contests, offering incentives, or simply asking them to share their experiences. Make it easy for them to tag your brand and use your hashtags.
Once you have a collection of UGC, showcase it on your website, social media channels, and marketing materials. Highlighting your customers’ content will make them feel valued and appreciated.